Become as much of an expert with people as you are with equipment. This course walks you through every facet of becoming a professional at work. Customers trust your expertise when you can explain your process well, communicate clearly and reinforce your professional workmanship with solid, professional behavior. Techniques are presented to help you speak, listen, complete paper work, train for new knowledge and product changes, communicate clearly, and present yourself in a more competent and confident manner. Anxious around customers and negative situations? This course will help you enter an unknown situation with confidence so you get satisfied customers and top ratings for service.

Open to access this content

Open to access this content

In this fun and engaging course, we learn about the four different personality styles, identify your own style and each style on your team. Learn subtle ways to improve how to speak to those who are different from you to gain cooperation and buy-in. You can alter the course of a conversation with easy to understand approaches that make a difference in how people respond to you. This course will impact every part of your life - teams deepen their commitment and families do, too.

Open to access this content

Open to access this content

Open to access this content

Open to access this content

Open to access this content

Open to access this content