Become as much of an expert with people as you are with equipment. This course walks you through every facet of becoming a professional at work. Customers trust your expertise when you can explain your process well, communicate clearly and reinforce your professional workmanship with solid, professional behavior. Techniques are presented to help you speak, listen, complete paper work, train for new knowledge and product changes, communicate clearly, and present yourself in a more competent and confident manner. Anxious around customers and negative situations? This course will help you enter an unknown situation with confidence so you get satisfied customers and top ratings for service.
With over 15 years of management experience in the heavy equipment industry, Amy has worked internationally with OEMs and their subsidiaries and worked in each business area of the industry. She also has worked with Associated Equipment Distributors delivering talks and contributing articles.
MBTI: ENFP | Strengths Finder: Strategic, Communication, Ideation, Futuristic, Individualization